We encourage you to always inspect the product upon delivery and reject receiving it in the unlikely event of finding any visible damage or discrepancy. Reasons for rejection is as follow:
Rejection Reasons
Valid
Invalid
Full Refund
Wrong Color
✔
✔
Wrong Size
✔
✔
Wrong Material
✔
✔
Wrong dimensions
✔
✔
Defective Item
✔
✔
Packaging
✔
✔
How can I return an item?
Should there be any damage due to the shipping, please contact us via our social media platform or email within 24 hours from delivery to report it using at least 3 pictures or 1 video presenting the damage to issue a return request for your item. (Terms & Conditions Apply).
Should there be any missing parts/defective products; it must be reported within 48 hours from the delivery date stating the nature of the damage/fault/shortage using 3 pictures or 1 video via our social media platform or email. (Terms & Conditions Apply).
All items are eligible for return only if any manufacturing fault was identified within the first 30 days from the delivery date. Please contact us via our social media platforms or email using at least 3 pictures or 1 video presenting the manufacturing fault to issue a return request for your item. (Terms & Condition Apply).
In case of Change of mind;
On Demand items are not eligible for Change of mind.
In Stock items can be returned within 14 days from delivery date only if the product accessories are complete, secured in the original packaging & the product is in its original condition.
All Return requests is validated by our specialized team to confirm eligibility. Examples for items not eligible for return is as follow:
On demand products or custom request items.
In stock items without original packaging or not sealed.
Items exceeded 30 days.
Items considered as a personal use (for hygiene issues) such as Mattress, pillow…etc.
Items identified as misuse.
Items that is not assembled by Furniture Factory team.
Furniture Factory provide installation for all products except for the following self-installation products:
TV Units shelves
Bathroom storage
Tableaux
Wall clocks
Shelves
How long will my refund take?
All refunds will be issued once item is picked and confirmed as Returned. Once Refund is processed it will take 5 to 14 working days (subject to change based on card issuer policy).
How do I receive my Refund?
Furniture Factory do not offer cash refunds.
Refund method is based on the payment method as follow:
